Archive for September 25, 2014

Questions To Ask Your Auburn Service Advisor

We find that a lot of Auburn service and repair at Euro Motors are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Auburn automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Auburn. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Auburn automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Auburn service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Euro Motors to make an appointment.
10068 Streeter Rd. #14
Auburn, California 95602
530-776-5343

Hitting The Brakes In Auburn

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Safety should always be a vital element of your car care. So even if you don’t care about how your car looks, you should practice preventive maintenance to protect yourself — and other Auburn motorists — on the road. And good safety starts with good brakes.

Brakes need a regular inspection. There are important parts that wear out or wear down, and it’s best to replace them before you have problems.

Of course, if you are having trouble with your brakes, NOW is the time to fix them. If your brake warning light is on, that’s a good sign that you need your brakes checked. Auburn car owners can also tell something is wrong with their brakes by the feel of the pedal or unusual sounds while braking. If the brake pedal is low, feels spongy when you press it or is hard to push, that indicates a problem with your brakes. If you hear squealing, grinding or clunking noises when you brake, that can also indicate troubles. If vibrations accompany braking, then it is critical to get your brakes checked.

Brakes come in two basic types. With disk brakes, a rotor is attached to the axle of the vehicle. Padded calipers straddle the rotor, which close when the brakes are applied. The resulting friction causes the rotor — and the axle — to stop turning. With drum brakes, brake pads (also called shoes) press against the inside of a drum to create friction and stop the drum, and hence the Sedan’s wheels, from turning.

When Euro Motors services your brake system, your Friendly tech checks all of the brake pads for wear. If they are too thin, they need to be replaced. This is an inexpensive repair at Euro Motors compared to what procrastination will cost you. If pads wear away completely, then the rotors and drums can be damaged. They will have to be either resurfaced or replaced, and that can be expensive. But if your Sedan brake pads are worn out, then your brakes are compromised and your stopping power is greatly reduced. You could easily wind up in an accident.

Brake pads come in several different grades such as regular, metallic and ceramic. The higher grades are more expensive in Auburn, but they also work better. California auto owners who want better and smoother braking, should consider upgrading. However, Sacramento drivers should NEVER use a brake pad that is lower than your car maker’s recommendation.

After you your brake pads are checked at Euro Motors, it’s important to have your brake fluid checked. This is a critical element in your brake system. When you press your brake pedal, you are compressing the brake fluid, creating pressure that activates the brake pads. If your fluid pressure is low, it will cut down your braking power. The pads just won’t be able to press hard enough against the rotor or drum to stop your Sedan. Just as with worn pads, insufficient brake fluid can lead to a dangerous and costly accident in Auburn.

Water can build up in your brake fluid, which can cause harmful corrosion in your braking system. Eventually this can cause your brake fluid to leak. So Auburn auto owners should also change their brake fluid periodically. Your Sedan owner’s manual will have guidelines on how often it should be replaced or ask a Friendly technician at Euro Motors. We have been servicing brake systems in Auburn for 15 years. 

Remember, Sacramento folks, safety first. It’s important auto advice for all Auburn drivers on the road. You’re not just protecting others; you’re protecting yourself.

Breathe Free In Auburn: Cabin Air Filter Replacement At Euro Motors

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There are a lot of new features, both optional and standard, on Auburn motorists’ vehicles these days. One you may not have heard of is called a cabin air filter. Simply put, its job is to keep the air in the passenger compartment of your car nice and clean.

A cabin air filter is similar to the filter you use on your furnace at home in Auburn. Cabin air filters can catch particles down to three microns. By comparison, a grain of sand is 200 microns. So cabin air filters are effective against dust, dirt, pollen, mold spores and most pollutants in our Sacramento atmosphere. Good news if you suffer from any types of allergies, or if you live in an area in Auburn prone to air pollution.

Cabin air filters are generally located in the engine compartment or under the dashboard. They can be tricky to access and replace, so you’ll probably want to go to your Friendly Euro Motors service specialist to get it done. Check your Sedan owner’s manual to find out if your Sedan is equipped with a cabin air filter and how often it should be changed. Recommendations vary, but generally a cabin air filter should be changed every twelve to fifteen thousand miles.

Of course, if you are an allergy sufferer in Rosevile, you may want to replace it more often. Also, if you do a lot of driving in polluted or dusty areas in California, you’ll also want to shorten the cabin air filter replacement period. Dirty air filters just don’t work well, and they can exude an unpleasant odor if ignored for too long.

Most Auburn folks know that good car care includes keeping your Sedan clean, including the air inside the passenger compartment, so changing your cabin air filter should be part of your routine preventive maintenance. It’s good auto advice as well as good medical advice that an ounce of prevention is worth a pound of cure. You really shouldn’t wait until the interior of your car starts to smell and your eyes start to water before you change your filter. And trying to cover it up with a dangling green pine tree is not the right answer, either!

Cabin air filters can be a welcome relief to Auburn allergy sufferers, but they’re also a great idea for anyone in Sacramento who just wants to breathe better.

Keeping Your ‘Old Faithful’ Auto Running

At Euro Motors we’ve had a lot of Auburn, Rosevile, and Elk Grove clients asking how they can make their vehicles last longer. These questions are actually a reflection of a trend that’s been building for several years in California. The median age of personal vehicles is now over nine years. And 33 percent of all vehicles on the road have over 75,000 miles on them. It looks like it’s going to keep heading in that direction for a while. With high fuel prices, a lot of Sacramento folks are putting off buying a new car. Thanks to AutoNetTV, we can provide you with a video answer to this important question.

So let’s say you’re one of the average auto owners in the Sacramento area; you’ve got a nine year old car with 80,000 miles on the odometer. What can you to do make it last another year or two?

Let’s start with the premise that there’s no reason that a modern car can’t run for 200,000 miles with proper care in Auburn. The engineering and manufacturing quality is there.

Of course, some parts will wear out along the way, but there’s no reason for a catastrophic meltdown if bright Auburn auto owners stay on top of their recommended car maintenance. The maintenance schedule in some automobile manufacturer’s owner’s manuals runs out at 60,000 miles or so: how do Auburn auto owners know what to do when they’re way past that?

It is a challenge, for example: If a service is recommended every 15,000 miles for the first 60,000 miles you can just keep getting it done at least every 15,000 miles after you hit 60,000 miles. But, it gets more complicated because older engines lose some efficiency, are dirtier inside and are just more stressed. That means it’s very important to not miss any scheduled services. Skipping just one oil change at Euro Motors in Auburn, for example, leaves an opportunity for harmful sludge to build up. Talk to your Friendly Euro Motors tech.

So all the usual things like oil changes, transmission service, coolant service, brakes, power steering, fuel system cleaning – all that stuff needs to be maintained. People responsible for fleet vehicles around Auburn are sticklers for scheduled maintenance. They know that money spent on maintenance saves them three ways:

  1. it keeps fuel economy from decreasing;
  2. it prevents expensive repairs, and;
  3. they can postpone purchasing new vehicles.

Having the oil changed may be the most essential thing drivers can do. A full-service oil change at Euro Motors means that all of your other fluids get topped off so they are never low enough to cause damage. It also gives your Friendly Euro Motors service specialist a chance to spot problems in the early stages so that you can fix them before they get costly. And it gives you a touch point with an automotive professional along the way to remind you of things that aren’t scheduled as often – things like differential service and timing belt replacement.

If you live in the Auburn area and have an older vehicle, you may need to follow the severe service maintenance schedule. Check your owner’s manual and talk with your technician at Euro Motors. Conditions inside an older engine, transmission and cooling system can arguably be considered severe – so shorter intervals could well be called for.

And, the team at Euro Motors strongly encourages Auburn car owners to consider using high mileage formulation fluids. They’re fluids like engine oil, transmission fluid and coolant that are formulated for older engines. They have special additives to clean deposits, and to condition and restore seals and gaskets that dry out with age. Some Auburn auto owners start using higher mileage formulations at around 50,000 miles as a preventive measure.

Of course you also want to still look marvelous in your older car as you drive around Sacramento. Salt and road grime wreak havoc on your paint job and can lead to body rust – so regular washing is very important. Also, a good quality waxing is recommended at least twice a year.

Give us a call for more information:

Euro Motors
10068 Streeter Rd. #14
Auburn, California 95602
530-776-5343